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What is yours returns policy?
Any claims for damaged items or discrepancies (for example, missing items in your order) must be submitted to our Customer Service Department within 2 business days after delivery. You must notify Customer Service by either orders@fragrancevilla.com or telephone (1-877-786-8899). We will not be responsible for, nor issue a refund, if notified after (2) business days.
You may return any unopened merchandise in its original condition within 40 days of receiving your order. You will be charged a 15% restocking fee. The original shipping charge will not be returned.
We will not process a return based on the fact that you do not like a particular scent. We recommend that you visit website,, find scents you enjoy, and then purchase them at up to 60% off the retail price.
Return authorization is required. orders@fragrancevilla.com us or call us at 1-877-786-8899 prior to shipping your package back.
We can only refund shipping costs and void the restocking charges if the return is a result of our error. Returns must be shipped directly to the www.fragrancevilla.com warehouse via a preapproved shipper.
How do I return an item?
Please include the following information with your return:
Full name
Street
Address
City
State
Zip Code
Country
Phone Number
E-mail Address
Original order confirmation no. or invoice no.
Return authorization code
Reason for return
Please follow the instructions on our returns form:
Please follow the instructions on our returns form, included with your order, to ship back the merchandise. If you have any questions about returning merchandise, please orders@fragrancevilla.com.com us or call us at 1-877-786-8899.1-877-786-8899
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